Thank you for visiting our website and choosing our acrylic photo display. To ensure that you have a pleasant shopping experience, please read the following refund terms carefully:
Refund application period
You have 14 days from the date you received the product to apply for a refund. Please contact our customer service within this period.
Refund conditions
The returned product must be unused, undamaged, and in its original packaging, including all accessories and instructions.
For hygiene reasons, custom products and personal customized display stands are not refundable once they are produced.
Refund process
Please submit a refund application by contacting customer service, providing the order number and relevant photos to prove the condition of the product.
We will review your application and issue a refund after confirming that it meets the refund conditions.
Shipping costs
The logistics costs of the return are borne by the customer, unless there is a quality problem with the product or the wrong product was sent.
The shipping costs of the original order will not be refunded when the refund is made, unless the order needs to be returned or exchanged due to our error.
Refund Processing Time
Once we receive the returned item and confirm its status, the refund will be processed within 2 business days. The specific arrival time may vary depending on the payment method.
Special Cases
If the item you received is defective or damaged, please contact us within 48 hours after receipt and we will provide you with a free replacement or refund service.
Please provide relevant photos when contacting us for verification.
We value the shopping experience of every customer and ensure that you have no worries. If you have any questions or need further assistance, please feel free to contact us. Thank you for your trust and support!