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Welcome to our website! To ensure that you receive your order smoothly, please read the following shipping terms carefully:
Shipping Area
We deliver to all areas in Spain, including major cities and towns. For international orders, please contact customer service to confirm the delivery area.
Processing Time
All orders will be processed within 2 working days after payment is confirmed. Please note that the processing time may be delayed due to the number of orders or other special circumstances.
Shipping Method
We work with several well-known logistics companies, such as SEUR, MRW, NACEX and Correos, to provide you with safe and fast delivery services. You can choose the appropriate delivery option during checkout.
Shipping Cost
Shipping costs will be calculated based on the weight, volume and destination of the order.
Delivery Time
Under normal circumstances, the delivery time in Spain is 5 working days. Please note that special circumstances (such as holidays, bad weather, etc.) may cause delivery delays.
Order Tracking
Once your order is shipped, we will provide you with a tracking number by email, which you can use to check the order status in real time on the logistics company’s official website.
Damaged or missing items
If you find that the item is damaged or missing when you receive it, please contact us within 48 hours and provide relevant photos and order information. We will process a refund or replacement for you as soon as possible.
Signature requirements
All packages must be signed for by the recipient upon delivery. If you are unable to sign for the package in person, it is recommended that you choose a reliable recipient to sign for you or provide an address where the package can be received.
We are committed to providing you with a fast and safe shopping experience. If you have any questions, please feel free to contact our customer service team. Thank you for choosing our service!